SCIM- an Industrial Visit to Radisson Resort Pondicherry Bay

On 15th December 2025, an industrial visit was conducted to Radisson Resort Pondicherry Bay, a premium hospitality property operated under the Radisson Hotel Group and owned by Jin Jiang International Holdings. The visit provided valuable exposure to the operational, safety, and service standards followed in the hospitality sector and offered practical insights into professional hotel management.

Situated along the scenic coastal stretch near Eden Beach, the resort enjoys a prime location that attracts both domestic and international tourists. The property reflects a distinctive Franco-Tamil cultural theme, creating a unique ambience for guests. The resort comprises 46 well-furnished rooms and 5 exclusive villas, supported by a workforce of 116 employees who efficiently manage day-to-day operations and ensure high service standards.

The resort ensures strong guest and staff safety through a well-structured security system, including boom barriers, under-chassis checks, trained personnel, and 153 CCTV cameras for full surveillance. Staff access is controlled through biometric and frisking checks, while guest and driver records are systematically maintained to ensure accountability and secure entry.

The resort maintains well-organized, technology-enabled fire safety systems, including a central alarm panel, 14 hydrants, a 1 lakh litre water reserve, and a secured gas bank with automatic alerts. A trained Emergency Response Team (ERT), regular mock drills, and in-room tablet alerts ensure high preparedness and effective risk mitigation.

Key Learnings and Observations

• Human Intelligence: Local fishermen’s inputs on weather and sea conditions support timely risk assessment and operational preparedness.

• Workplace Discipline: Restricted mobile use and strict safety norms, including mandatory helmets, ensure professionalism and safety.

• Customer Reviews: Guest feedback and online reviews are valued as key drivers of reputation, trust, and business growth.

• Guest-Centric Approach: Personalized care and prompt service prioritize guest comfort, security, and satisfaction.

• Sustainability: Eco-friendly practices, such as using rock salt instead of chlorine for pool maintenance, promote health and environmental responsibility.

The industrial visit to Radisson Resort Pondicherry Bay offered meaningful practical exposure to hospitality operations, workforce coordination, safety management, and customer service excellence. The visit highlighted how structured security systems, disciplined operations, environmental awareness, and a guest-centric mindset collectively contribute to successful hospitality management. Overall, it was an informative and enriching learning experience that bridged theoretical knowledge with real-world practice.